Organizational Change Management
The RISES OCM solution
All companies have unique challenges and opportunities. That’s why our Organizational Change Management (OCM) solution is tailored to your specific situation and culture – guided by the five core foundational principles we call RISES.
Respect
for your people, company, culture, and history
Inspire
change agents early and engage often
Simplify
communications about vision and shared benefits
Engage
teammates that are impacted by the change
Sustain
the change and learn to embrace future challenges
The Right Solution
The right time
By incorporating OCM in the pre-planning phase of an implementation project, you are 6 times more likely to achieve project objectives.
The right approach
Research shows that 30-40% of organizational transformation failures are due to poor OCM strategies. It’s important to select the right approach tailored to your organization’s needs.
The Right Team
We have decades of real-world experience leading change successfully across a broad range of organizations.
Organizational Change Management
A Better Way
Traditional OCM
JDR RISES Solution
Focused on structured methodologies, often emphasizing processes and tools to manage change
A highly personalized and human-centered approach to ensure higher engagement and acceptance
Recognizes the importance of change agents, but introduces them later in the process
Proactively involves change agents early and throughout the process to ensure ongoing feedback and smoother adoption
Communication often focuses on the organizational benefits and tends to be top-down
Stresses a multi-layered communication strategy—targeting not just the company’s perspective but also team and individual lenses – increasing buy-in and reducing resistance
Focuses on leadership and management-level feedback, while frontline workers are often overlooked
Listens to the frontline teams who will be directly affected by the change to help identify potential challenges early, improve the design of the change process, and increase the likelihood of success
Focuses on managing resistance, providing support, and ensuring compliance through structured training and monitoring, with an emphasis on stabilizing the new way of working
Once the change is deemed successful, engagement often reduces, potentially leaving gaps in long-term resilience
Emphasizes sustaining the new way of working by building resilience, empowering teams to rise above challenges, and fostering continuous engagement
This approach not only ensures adaptation but promotes long-term ownership and cultural embedding of the change
JDR RISES OCM Framework
Readiness Management
In this initial phase we focus on understanding your company, what makes it unique, what the culture is like, and what challenges you might face in adopting new solutions.
What you walk away with
Your Current State
A clear path forward on risks, impacts, stakeholders, potential cultural resistance, and mitigations
First point of awareness to the organization
We introduce change champions early to produce higher engagement
Business Metrics
Determine how we will measure alignment to business goals
Design Change Management
In this phase, the RISES framework is designed as a bridge from your current state to your future state
What you walk away with
RISES tailored playbook
Our central tool for executing, monitoring and sustaining the change for your business and your people
Leadership alignment
Sponsors, stakeholders, and change agents are aligned with the plan to get everyone on the same page
Communication Management
By this stage, we understand the company culture.
Strategic communications is now key to influence change.
What you walk away with
Influential communication strategy
We aim to create a communication strategy that enables action
Organization-wide alignment on change
Ensure everyone is listening to the same message from the same source and know how and where to provide feedback
Knowledge Management
The key to a successful training plan is to address the three main training challenges:
- Employees’ availability to be taken away from their day-to-day work
- The disruption this causes operations
- Ensuring engagement and avoiding distractions during training
What you walk away with
Simplified, effective and sustainable training that delivers lasting value
Less is more when it comes to high-quality training that is impactful and resilient long after classroom training ends
Generate confidence in the new platform or new way of working
Enable employees with the tools needed to make it easy for them to adopt and embrace the new solution
User Feedback Management
The path to improvement starts with honest feedback. Our RISES framework includes methods to gather feedback on the new platform and/or new way of working.
What you walk away with
Visibility to pain points and risks
Understand of what is causing friction with the new solution and how to resolve it
Employees have a voice
Team members have the most insights into the use of the new solution. We give them mechanisms to voice concerns, increasing engagement and confidence
Sustainment Ops Management
Having a plan to ensure permanent adoption of the change is crucial to long-term business objectives.
What you walk away with
Full adoption of new solution
Ensure that the speed to adoption and increase in utilization is being monitored and measured until full adoption is accomplished
Protective methods to avoid reverting back
Avoid reverting back during times of adversity with a strategy to ensure permanent adoption
“It is clear that their fingerprints are all over the successful growth of our culture and our business as a whole. It should be added that our company’s successful navigation of the Covid-19 pandemic was made possible in large part because of JDR’s guidance and expertise.”
CEO & Owner, IDENTITI
Ready to experience the RISES Organizational Change Management solution for yourself?
Just schedule some time to tell us about your situation and decide if our flexible framework is right for you.
- Learn how we can help
- Ask all of your questions
- Decide if we’re a good fit
